Additional Terms for Contacting Customer Support

By submitting a support request through our contact form, you agree to these additional terms, which supplement our standard Terms and Conditions, Privacy Policy, and other legal documents (collectively referred to as the “Legal Documents”).

• Priority Support for Elite Members: If you have an active Elite Membership Subscription, you are entitled to priority support. Please use the dedicated Elite support form to ensure a faster response.
• Membership Cancellations: Cancellations of Elite Membership Subscriptions can be processed quickly and easily by you directly through your account dashboard. Due to third-party payment processor restrictions, our support team is unable to cancel subscriptions on your behalf.
• Support Channel: Submissions via this form are received and handled by the LethalPanda.com website customer service team and developers. They are not reviewed by LethalPanda personally.
• Ticket Retention and Data Usage: LethalPanda reserves the right to retain support tickets and associated information in our systems for as long as necessary to address ongoing or future requests, debug issues, resolve problems with our services, provide support, or comply with legal obligations (including DMCA notices). Ticket data will be handled in accordance with our Privacy Policy.
• Right to Decline Responses: We reserve the right to decline to respond to any support ticket. We are not obligated to provide information or assistance beyond what we deem appropriate in our sole discretion.
• Eligibility and Relevance: The contact form is provided primarily for users who have purchased or actively use our services. We may request additional details (such as order numbers or account information) to assist in resolving your issue. We will never request your password. Tickets must relate directly to one of our services. If the selected service category does not match the issue described, this may delay assignment and resolution.
• Scope of Support: LethalPanda customer service is limited to genuine issues related to LethalPanda.com and the Elite Membership. We do not provide support for third-party services offered directly by LethalPanda (e.g., spreadsheets or one-on-one coaching via Podia). For those services, please contact LethalPanda through Podia.
• Language: Support is provided exclusively in English. Tickets submitted in any other language will be closed without response.
• Response Times: Our standard estimated response time is within 48 hours (or within 24 hours for active Elite Membership subscribers), excluding UK public bank holidays.